The main questions about Kommo CRM and simple answers to them:
What is CRM? CRM is a program that helps to organize the work of the sales department
What exactly does CRM do?- With the help of its tools, CRM helps:
- Not to lose a single new application (from the site, mail, messengers, social networks, telephony...)
- Contact the client on time with manual or automatic reminders
- Reply to the client in a convenient communication channel directly from CRM
You will know at any time:- How many new applications have come in and from which sources
- At what stages of work they are now
- Which manager is responsible for them
- What each manager plans to do on a specific request and when
- What managers wrote and talked about with the client
- How many successful applications per period and for how much
- How many refusals and for what reasons
CRM has a number of tools that help you work with new leads and regular customers, namely- Customer base
- Base of orders
- Base of daily tasks of managers
- Reminders
- Integration with messengers and social networks
- Sales funnel automation
- Objective analytics on the actions taken by managers in CRM