Kommo CRM is a cloud-based sales system built around messaging channels. Inquiries from WhatsApp, Telegram, Instagram, Facebook, and email all flow into one pipeline, where every deal is a card carrying the full conversation history, tasks, and reminders. It fits businesses that sell through chat — from a solo operator to a sales team of a hundred. Until 2021 the service was called amoCRM.com; it was rebranded to kommo.com.

Why a business needs a CRM — in plain terms

A CRM (Customer Relationship Management system) keeps all your customers and all your inquiries in one place so nothing gets lost. Picture a common scenario: one lead in Instagram, another in Telegram, a third scribbled on a sticky note that someone forgot. A CRM eliminates that mess — every inquiry becomes a card that moves through clear stages: from "new lead" to "paid."

How Kommo differs from other CRMs

The key thing to understand about Kommo is that it's built around messaging. Most traditional CRMs grew out of phone calls and spreadsheets. Kommo was designed for chat from the start — which is exactly how most customers communicate with businesses today.

  • All channels in one feed. WhatsApp, Telegram, Instagram Direct, Facebook Messenger, email, and website forms all land in one pipeline.
  • Your sales funnel at a glance. You can immediately see where every deal stands, where things are stalling, and how much revenue is currently in progress.
  • Automation (Salesbot). The system creates tasks automatically, nudges sales reps with reminders, and sends messages according to predefined scripts.
  • Extensibility via widgets. If a feature is missing, add it with a widget built for the specific task — more on that below.

How Kommo works in practice

Here's a real-world example. A customer writes in Instagram — a new deal appears in Kommo instantly. The sales rep replies directly from the CRM without opening the app. The system creates a task: "call back tomorrow," and the deal moves along the pipeline toward payment. Meanwhile the business owner can check the full picture from their phone: how many leads came in, where they're stuck, and how much each rep has closed.

Who Kommo CRM is right for

  • Businesses whose customers write in messengers: e-commerce, services, wholesale, education, real estate.
  • Teams of two or more. Kommo scales with you — from a sole trader to a large sales department.
  • Companies outside Russia: kommo.com is accessible without a VPN, and local partners can handle implementation and ongoing support.

How much does Kommo CRM cost

Kommo runs on a subscription — you pay per user per month. There are several plans, and higher tiers unlock more automation and higher limits. For current figures, check kommo.com directly: the provider updates pricing periodically, so quoting numbers here would quickly become misleading. Implementation — configuring the system for your business — is a one-time project handled by a partner.

Widgets — how to extend Kommo for your business

Out of the box Kommo covers the essentials, but real business needs are often more specific. That's where widgets come in: an AI assistant in your messengers, duplicate contact merging, a deal-value calculator built into the card, SMS broadcasts from the pipeline, and much more. We build widgets in-house and provide end-to-end Kommo implementation — from a sales audit to training your team.

Frequently asked questions

Is Kommo the same as amoCRM?

Essentially, yes. Kommo is the international version of what used to be amoCRM.com, rebranded to kommo.com in 2021. It's a modern messaging-first CRM that works freely outside Russia.

Is there a free version of Kommo?

There's no permanently free plan — Kommo is a paid subscription product. There is a trial period so you can explore the system at your own pace. Check kommo.com for current trial terms.

Is Kommo suitable for small businesses and sole traders?

Absolutely. You can start with a team of two or three and add users as you grow.

How long does a Kommo implementation take?

A typical project runs around 7 days: a sales audit, pipeline and messenger setup, and team training. More complex requirements take longer.

Can I migrate data from my current CRM into Kommo?

Yes — contacts, deals, and history can all be transferred. Exactly how and how much depends on your current system. We'll take a look on a consultation call and advise on how to do it without data loss.