Articles on Kommo CRM and sales automation
Practical material on CRM, widgets, technical briefs and AI in sales - based on our team’s experience.
Custom widgets for Kommo: when out-of-the-box isn’t enough
When Kommo’s built-in features don’t fit your process, the answer is customisation: a custom widget or integration. What we build (ready-made widgets, custom work, integrations), when you need it, and how we work.
How to connect WhatsApp to Kommo CRM: 2 ways (step by step)
Two ways to connect WhatsApp to Kommo CRM — WhatsApp Lite and WhatsApp Business API: how they differ, what you need, step-by-step setup, and which one to choose for your business.
CRM for an online store: why you need it and which to choose
How a CRM helps an online store stop losing orders from Instagram, Telegram and the website, keep track of customers and automate routine work. What to look for and why Kommo fits.
How to connect Instagram to Kommo CRM: a step-by-step guide
What you need so Instagram Direct messages land in your Kommo pipeline: account requirements, step-by-step connection, and what to do next so you stop losing leads.
What is Kommo CRM: a complete guide for business in 2026
Kommo CRM is a cloud sales system built around messengers. What it is, how it works, who it suits, what it costs and how it differs from amoCRM — in plain words.
How to connect Telegram to Kommo CRM: a step-by-step guide
Two ways to connect Telegram to Kommo CRM: a personal account and a bot. Step by step, in plain language — so every Telegram message lands in your sales pipeline.
Kommo, amoCRM or Bitrix24: which CRM to choose in 2026
A comparison of Kommo, amoCRM and Bitrix24: availability, messenger handling, local support and customisation. What to choose for your sales team and how to migrate without losing data.
Top 10 mind-mapping tools (mind maps)
A review of 10 mind-mapping tools: Coggle, XMind, FreeMind, MindNode, Bubbl.us, MindMeister, Mapul, WiseMapping, Mind42, Mindomo — free and paid, with the pros and cons of each.
Kommo AI: artificial intelligence in your CRM
An overview of Kommo AI features: the Rewriter, conversation summary and suggested replies. How they help managers talk to customers faster and better.
Writing a technical brief: secrets of a successful process
What a technical brief for CRM customisation should contain, how to describe tasks in a developer-friendly way, and why detail directly affects cost and timeline.
CRM system: effective business management
What a CRM is, the types of systems, and how they help small business. An overview of the benefits of Kommo CRM for sales, marketing and project management.