Kommo AI is a set of built-in assistants that speed up customer communication: they rewrite your messages, summarise conversations, and suggest ready-made replies. To be upfront: the features have limits. The number of requests per day is capped, and the assistant suggests — it doesn't work independently. Below we cover each feature in detail.

1. Kommo AI: Rewriter

When you're managing dozens of conversations at once, adjusting your tone for each customer gets exhausting. The Rewriter handles that routine — it helps you get any message to the right state quickly. Here's what it can do.

Fix grammar and spelling

Everything you type comes out error-free, with correct grammar and punctuation.

Make it professional

Sales and support reps often spend more time wording replies than they realise. One click is all it takes to make your response sound formal and polished.

Make it friendly

Everyone has tough days. Customers shouldn't feel that in your tone. The tool keeps the conversation consistently warm — regardless of workload or mood.

Make it witty

You can shift the tone to suit the situation — for instance, turning a dry sales reply into something more conversational so the customer feels at ease. All with a single button.

Make it longer

Jot down a few bullet points or rough notes, then expand them into a proper message with the "Make it longer" button. Handy when you need to capture an idea quickly during a call.

Make it shorter

Long messages tire customers out. The Rewriter trims a message down to its essence.

Make it simpler

Complex wording is easy to misread. "Make it simpler" rewrites the text in plain language so the customer understands exactly what you mean. Type your message, click the Kommo AI button, choose the option you need — that's it.

Kommo AI: Suggestions

Suggestions work in the background: the assistant catches common issues as you type and immediately offers a fix, so no mistake makes it through and the text is cleaner before you even hit send. Here's what it checks:

  • Profanity check — spots inappropriate words and suggests replacements.
  • Grammar and spelling check — highlights and corrects mistakes so your message looks professional.
  • Tone regulation — keeps messages friendly and positive.
  • Length optimisation — shortens overly long texts so they're easier to read.

Together with the Rewriter, you get messages that are genuinely appropriate and polished.

2. Kommo AI: Summary

The "Conversation summary" feature instantly condenses a customer chat to its key points. It's a lifesaver when you need to quickly recall where things stand, save time, and make sure no open issues are missed.

Scrolling through a long conversation history is painful — especially when the colleague who handled it is away and someone else needs to pick it up. A conversation summary gives a quick overview in seconds, so nothing important slips through.

3. Kommo AI: Suggested Replies

The third feature is "Suggested Replies." The assistant generates reply options so your team can respond faster and doesn't get stuck on the same recurring questions. The suggestions are based on the customer's latest messages and draw on your business's knowledge base.

A new message arrives — click the suggestion button, pick the best option, adjust if needed, and send with one click.

What does Kommo AI cost?

AI features in Kommo are available depending on your plan — some can be tried for free with a usage limit. Check the exact terms and limits on the official site at kommo.com, as the provider reviews them from time to time.

Want these capabilities extended and tailored to your processes? Call us — we'll quote the custom development.

Setup instructions here: kommo.com/support/kb/kommo-ai-setting-up