If your sales team needs a CRM that works without workarounds, Kommo is the straightforward choice. It runs on kommo.com, opens without a VPN anywhere in the world, and is built around messengers from the ground up. Below we compare Kommo, amoCRM, and Bitrix24 on the things that actually matter: whether you can access the system without friction, how messengers are handled, whether local support and customisation are available, and how flexible the platform is when your process doesn't fit the default setup.
What to look for when choosing a CRM for sales
From a sales CRM you want a few simple things. Access without workarounds. All messengers feeding into one pipeline instead of five separate chats. People nearby who can set it up and support you. And a system you can bend to fit your processes — not the other way around. These are exactly the points where the three platforms diverge.
Accessibility
amoCRM runs on a .ru domain, which is blocked in Ukraine and inaccessible without a VPN in a growing number of regions. In practice this means daily friction: the VPN drops, a sales rep forgets to enable it, or the service lags. Kommo (kommo.com) and Bitrix24 are both accessible directly. On access alone, amoCRM loses to both alternatives.
Messenger integration
Customers today message rather than call or email. This is arguably the most important criterion. Kommo was built around this from the start: WhatsApp, Telegram, Instagram Direct, Facebook Messenger, and email all feed into a single pipeline out of the box — no extra configuration needed. Bitrix24 also supports messengers, but only partially; getting everything working properly takes considerable setup effort.
Local support and custom development
Having someone who can launch your CRM, migrate your data, and handle customisation in your language is a completely different experience from going it alone. Kommo has a partner network for this, and we are part of it. Beyond standard setup, we build our own widgets for Kommo and extend the platform's functionality through our in-house development team. So if something is missing, the answer is not "sorry, that's not available" — it's "we'll build it."
Comparison
| Criterion | amoCRM (.ru) | Bitrix24 | Kommo |
|---|---|---|---|
| Access without VPN | VPN required | Yes | Yes |
| Messenger-first design | Yes | Partially | Yes, natively |
| Partner network & local support | Limited | Limited | Yes |
| Widgets and custom development | — | More complex | Yes (our own builds) |
| Cloud-based (no own server needed) | Yes | Yes | Yes |
Moving to Kommo without losing your data
Switching doesn't mean starting from scratch. Contacts, deals, and the full communication history can all be migrated; pipelines are set up to match your actual process; and messengers are connected from day one. A typical implementation project starts with a review of how your sales team currently operates, then covers data migration, pipeline configuration, and team training. Full details on the Kommo CRM implementation page.
Why work with us
We are an official Kommo partner, but we go further than basic setup:
- Our own Kommo widgets — purpose-built solutions for Kommo. Browse the full catalogue: Kommo widgets.
- AI automation — an assistant that responds to customers in messengers like a live sales rep and captures leads automatically. See how it works: AI Chat for Kommo.
- Custom development — need a feature that doesn't exist yet? Our development team will build it.
Frequently asked questions
What is the difference between Kommo and amoCRM?
Kommo is the international version of the platform, running on kommo.com (formerly known as amoCRM.com). The key practical difference: Kommo is accessible without a VPN, while amoCRM on the .ru domain is not available in many regions. Under the hood it is a modern CRM built around messenger communication.
Can data be migrated from another CRM to Kommo?
Yes. Contacts, deals, and communication history can all be transferred. The exact scope and method depend on your current system. A free consultation is the right first step — we'll review what you have and explain how to do it without data loss.
How much does a Kommo implementation cost?
There is no single figure: the price depends on team size and pipeline complexity. To get a rough estimate, call us at +380 98 612 44 12 or write to us on Telegram.
Is Kommo suitable for small businesses and sole traders?
Yes. Kommo works equally well for a two- or three-person team and for a large sales department, so it scales with you as you grow.