SMS and Viber · powered by Kommo CRM

TurboSMS setup guide

Step-by-step widget configuration in Kommo CRM — from marketplace installation to automated pipeline messages.

Questions? @ChislaWidgetsBot

Install from the marketplace

Go to the Kommo CRM marketplace, find TurboSMS, and install it by clicking the "External payment" button.

TurboSMS widget card in the Kommo CRM marketplace with an "External payment" button — Click to enlarge

Confirm

Check item 1 and click the "External payment" button again.

Save

Make sure to click "Save". You can enter any character in the referral field and then click "Save".

Saving TurboSMS widget installation settings with a referral field — Click to enlarge

Configure in the CRM

Go to "Settings" in Kommo and enter your details: the API key from your TurboSMS account and the pre-registered sender name (alpha name) from which SMS messages will be sent. To send Viber messages individually at 1 UAH each, add "Mobibon" as a sender under "Senders". Message templates for the widget are also configured here.

API key

Paste the API key from your TurboSMS account into the settings field.

Template in TurboSMS

Before sending SMS from a deal card, you need to create a template in your TurboSMS account. Templates are approved promptly.

Creating an SMS template in the TurboSMS account — Click to enlarge

Viber from "INFORMER"

To send Viber messages, contact TurboSMS support to register as an "INFORMER" sender: add the name in your account, sign the service agreement (available under "Service Agreement"), register the template as static text with variables, choose the "Transactional" type, and avoid variables at the very start or end of the text. Approval takes 1–5 business days.

Registering the Viber "INFORMER" sender in the TurboSMS account — Click to enlarge

Result in Viber

This is how the sent message looks in Viber.

Example of a received Viber message from the INFORMER sender — Click to enlarge

Automatic birthday greetings

Configure: "Send time" (what time to send), "Days before sending" (how many days before the date), and the message "Text". For the feature to work, the Contact card must have a field of type "Birthday".

Sending from the digital pipeline

Messages can be sent automatically from the digital pipeline. Add the corresponding trigger to enable this.

Adding a message-sending trigger in the Kommo digital pipeline — Click to enlarge

Export and import settings

In case the widget needs to be reinstalled, all settings can be exported and then imported.

Export and import buttons for TurboSMS widget settings — Click to enlarge

Tips

Phone number format — +380... or 380...
Make sure the sender name is fully registered on the TurboSMS side
Hybrid sending — Viber goes first, and if undelivered, the message falls back to a standard SMS

Need help with setup?

We'll connect TurboSMS, configure templates, the sender name, and pipeline triggers.

Write to @ChislaWidgetsBot

Still have questions about TurboSMS?

We'll get everything running together — from installation to your first automated messages.

Message us on Telegram