When Kommo's standard features don't fit your process, the answer is customisation: a bespoke widget or integration built around a specific task. At CHISLA we have our own development team and do this continuously — from a pricing calculator right inside the deal card to integrations with telephony systems, marketplaces, or accounting platforms. Below we explain when customisation makes sense, what we actually build, and how the process works.
What a widget and customisation mean
Kommo is flexible, but out of the box it covers typical, common-ground needs. A widget is an extension that adds a new function to Kommo or connects an external service. Customisation is any modification shaped around your process — from a small automated calculation to a full integration with another system. The goal is the same: make the CRM work the way your business works, not the other way around.
When customisation is needed
A few tell-tale signs that it's time to go beyond standard features:
- Your managers repeat a manual, routine action every day that could be automated.
- The integration you need isn't in the marketplace — a specific telephony provider, accounting system, or marketplace.
- Standard fields and pipelines don't accurately reflect how your actual process runs.
- Data has to be copied manually between Kommo and another application.
- You want an invoice, calculation, or document generated directly from the deal card.
What we build
- Ready-made widgets developed in-house — an AI assistant, duplicate contact merging, automatic lead distribution between managers, bulk SMS, and more. See the widget catalogue.
- Custom-built widgets — for a specific task that doesn't exist in the marketplace. We write them from scratch around your process.
- Integrations — telephony, marketplaces, accounting and ERP systems, websites, and payment services, so data flows between systems automatically.
- Sales pipeline automations — auto-tasks, calculations, notifications, and deal movement driven by business rules.
The most common customisation requests
To give you a clearer picture, here are the types of tasks that customisation typically solves:
- A pricing calculator right inside the deal card — totals, mark-ups, and discounts all calculated within Kommo, no separate spreadsheets.
- Automatic distribution of incoming leads between managers according to defined rules.
- Finding and merging duplicate contacts and deals.
- Bulk SMS and messaging sent directly from Kommo.
- An AI assistant that handles client enquiries around the clock.
- Integration with a telephony provider, marketplace, or accounting system.
How we work
The process is straightforward and transparent: we discuss the task → draft a technical brief → develop → test → launch → support. There's no "built and gone": we stay available after launch and make adjustments whenever your process evolves.
Why work with us
We have our own development team — we write widgets ourselves rather than reselling someone else's work. We are an official Kommo partner with 17 years of experience in sales and CRM and over 350 companies served. That means we understand both the business process and the code — so the result genuinely saves your sales team's time rather than being a feature for its own sake.
Frequently asked questions
How much does a custom widget or customisation cost?
It depends on the complexity of the task. We give an indicative estimate after a brief description of what's needed. To get a figure for your specific case, give us a call or write to us on Telegram.
Can customisation be added to an already live Kommo setup?
Yes. We add widgets and integrations to CRM systems that are already in use, without disrupting the existing configuration.
What is the difference between a ready-made widget and a custom-built one?
A ready-made widget covers a typical task and can be installed quickly. A custom-built widget is unique logic tailored to your process — something that doesn't exist in the marketplace; we write it separately.
Is there ongoing support after launch?
Yes. We support the solution after go-live: we answer questions, issue updates, and refine the functionality whenever your process changes.